Cancellation & Refund Policy

We understand that plans change. This policy outlines the cancellation and refund terms for all bookings made with The Plix Goa. All cancellation requests must be sent in writing to reservations@theplixgoa.com and are effective from the date we receive your email.

Refunds are calculated based on the number of days remaining before your scheduled check-in date:

Approved refunds are processed back to the original payment method within 7–10 business days. The exact time for the refund to reflect in your account depends on your bank or card issuer.

If you check out early or do not arrive (no-show), no refund will be issued for the unused portion of your stay. We are happy to assist with rescheduling subject to availability, but this is at our sole discretion.

You may request a date change free of charge up to 14 days before your original check-in date, subject to availability. Requests within 14 days of check-in will be treated as a cancellation and re-booking under the terms above.

In the event of circumstances beyond reasonable control — including but not limited to natural disasters, cyclones, flooding, government-mandated closures, pandemics, or severe monsoon weather — The Plix Goa will offer a full credit toward a future stay valid for 12 months, or a full refund at our discretion.

Goa experiences heavy monsoon rainfall from June to September. If severe weather makes travel to your villa unsafe or the property is rendered uninhabitable due to flooding, we will work with you to either reschedule your stay or issue a refund. Standard weather inconvenience is not covered under this clause.

In the rare event that we must cancel your booking due to unforeseen circumstances (e.g., property damage, maintenance emergencies), you will receive a full refund or the option to transfer your booking to an equivalent or better property at no additional cost.

The security deposit collected at check-in is fully refundable and is returned within 48 hours of check-out, subject to no damage to the property. Damage deductions, if any, will be itemised and communicated to you.

To cancel a booking, email reservations@theplixgoa.com with your booking reference number and the name on the reservation. We will confirm receipt within 24 hours and process your refund according to the windows above.