Frequently Asked Questions

Browse our collection, select your dates and guest count, then click Book Direct Now. You'll enter your contact details and pay a deposit via Razorpay to confirm the reservation. Our team will reach out within a few hours to finalise your stay.

We accept all major credit and debit cards, UPI, net banking, and wallets through Razorpay. International cards are also supported.

Yes. A refundable security deposit of ₹10,000 is collected at the time of check-in for all villas. It is fully refunded within 48 hours of check-out, subject to no damage to the property.

A 25% deposit confirms your booking. The remaining 75% balance is due 7 days before your check-in date. For last-minute bookings (within 7 days of arrival), the full amount is charged at the time of booking.

Nightly rates shown on the website are pre-tax. GST is calculated at checkout based on the applicable government slab (5% for stays under ₹7,000 per room per night, 18% at or above that) and shown as a separate line item before you pay — there are no hidden charges.

Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in or late check-out can be arranged subject to availability — please request in advance.

All guests aged 18 and above must present a valid government-issued photo ID (Aadhaar, Passport, Driving Licence, or PAN card) at the time of check-in, as per local regulations.

Yes. We can arrange a private car transfer from Goa's Dabolim or Mopa airport to your villa at an additional cost. Let us know your flight details at least 24 hours in advance.

Each villa has a maximum occupancy listed on its property page. This includes all guests, including children. Exceeding the maximum occupancy is not permitted without prior approval and may incur additional charges.

Additional guests beyond the standard occupancy may be allowed subject to prior approval and a per-person surcharge of ₹1,000/night. Please inform us before your arrival so we can prepare accordingly.

Select villas are pet-friendly. Look for the 'Pet Friendly' amenity tag on the property page, or contact us to confirm. A pet cleaning fee of ₹1,500 may apply.

Smoking is not permitted indoors. Designated outdoor smoking areas are available at all properties.

Small gatherings are permitted with prior approval. Large parties, commercial events, or loud music after 10:00 PM are not allowed, in compliance with local noise regulations. Additional event fees may apply.

Yes, every villa in our collection features a private pool. Pools are cleaned and maintained daily by our housekeeping team.

Pools are open from 7:00 AM to 9:00 PM. For safety, children must be supervised by an adult at all times. Pool towels are provided. Glass containers are not permitted near the pool area.

Complimentary high-speed Wi-Fi is available at all properties. Network details are shared at check-in.

Yes, every Plix villa has a dedicated caretaker available on call throughout your stay. They handle housekeeping, maintenance, and can assist with local recommendations.

Yes, an in-house chef can be arranged for an additional charge. Menus can be customised to your preferences, including Goan, North Indian, and continental cuisines. Please request at least 24 hours in advance.